This Digital Delivery Policy (“Policy”) outlines the terms, conditions, and procedures regarding the fulfillment and delivery of the desktop simulation game packages purchased through www.pebblearcadepro.com (the “Website”). All products offered on this platform are owned and operated by Tripledot Studios Limited, a company registered and established under the laws of the United Kingdom.
Nature of the Products (Pre-made Digital Asset Packages)
All products distributed on this Website are strictly non-tangible, pre-fabricated virtual simulation goods. They are classified as Digital Downloads / Pre-made Digital Asset Packages.
We provide instant access to completed software codes, physics configurations, and visual simulation packages. The Company explicitly states that our business model does not involve any bespoke design, customized software development, post-purchase modifications, or tailored consultation services.
Transaction and Delivery Workflow
In accordance with high-standard digital compliance practices, our service operates strictly on an automated and instantaneous fulfillment model. The exact fulfillment sequence is defined as follows:
[ Customer Places Order & Pays ] → [ Instant System Dispatches Download File/Access Link ] → [ Transaction Completed & Fully Concluded ]
Upon a customer successfully placing an order and completing the payment verification via our secure third-party payment infrastructure (Stripe), our servers immediately generate and transmit a secure download link or access credential to the customer’s registered email address. Once the download transmission option or file link is rendered available to the user, the delivery service is considered 100% completed and the transaction is legally concluded.
Absence of Physical Logistics & Tracking Numbers
Because our products are 100% intangible software packages delivered via electronic networks, there is no physical shipment involved in any transaction. No physical carriers (such as Royal Mail, DHL, FedEx, etc.) are utilized. Consequently, no physical tracking numbers, airway bills, or logistics shipping labels will be generated or provided for any order.
To establish definitive proof of delivery against potential payment disputes, the Company maintains permanent, robust cryptographic digital logs. These include user payment metadata, account authentication timestamps, automated outbound email transmission server logs, and the specific IP nodes from which the digital downloads were initialized.
One-Time Sales Model
All purchases executed on this platform are processed as one-time sales. Customers pay a single fixed fee to acquire the specific digital download package. There are no recurring subscription fees, trial periods that transition into automatic billing, or hidden post-delivery charges.
Mandatory European Notice: Waiver of the 14-Day Right of Withdrawal
Under the UK Consumer Contracts Regulations 2013 and the European Union Consumer Rights Directive (Directive 2011/83/EU), consumers generally hold a 14-day right to cancel distant contracts. However, statutory exceptions apply directly to the immediate supply of digital content that is not supplied on a tangible medium.
CRITICAL REGULATORY NOTICE FOR UK & EUROPEAN CUSTOMERS:
By purchasing our pre-made digital simulation packages and checking out, you provide your express prior consent for the immediate performance of this contract. You explicitly acknowledge and agree that once the digital content begins delivering (when the file or download link is transmitted to your email or made available in your account), you immediately waive and forfeit your 14-day right of withdrawal. No returns, cancellations, or refunds can be initiated beyond this point.
Support and Inquiries
If you encounter any technical issues with your automated download link or if the email containing your access credentials fails to arrive within 10 minutes of a verified payment, please check your spam folder or contact our dedicated customer support desk immediately.
- Brand Name: pebblearcadepro
- Corporate Owner: Tripledot Studios Limited
- Registered Office: The Lantern, 75 Hampstead Rd, London NW1 2PL, United Kingdom
- Customer Support Email: throwing@pebblearcadepro.com
- Telephone Contact: +44 7498 424539