This Refund and Cancellation Policy outlines the conditions under which refunds are issued for our desktop digital stone-skipping/rock-throwing simulation game packages (the “Digital Products”). All products distributed via this Website are owned, managed, and operated by Tripledot Studios Limited, a corporate entity registered and established in the United Kingdom.
Nature of Virtual Digital Content
All items available for purchase on this platform are downloadable software packages and virtual assets. Due to the inherent intangible nature of digital data, these products cannot be physically “returned” or “exchanged” in the manner of physical merchandise. There is no physical warehouse or parcel return process associated with our store.
Statutory Right of Withdrawal & Waiver (UK & EU Law)
Under the UK Consumer Contracts Regulations 2013 and the European Union Consumer Rights Directive (Directive 2011/83/EU), consumers purchasing goods or services online generally have a 14-day statutory “cooling-off” period to cancel their purchase and claim a refund without giving a reason. However, the law provides a strict exemption for digital content delivered via non-tangible media (such as direct internet downloads or email delivery).
MANDATORY CONSUMER NOTICE FOR EUROPEAN & UK BUYERS:
By completing your purchase and confirming payment via our checkout interface, you grant your explicit prior consent for the immediate performance of the contract and the instant delivery of the digital content. YOU ACKNOWLEDGE AND EXPRESSLY AGREE THAT ONCE THE DIGITAL CONTENT BEGINS DELIVERING (i.e., when the download link or file access credentials are automatically generated and dispatched to your email address), YOU IMMEDIATELY LOSE AND WAIVE YOUR 14-DAY STATUTORY RIGHT OF WITHDRAWAL. Consequently, all sales are final, and no cancellations or refunds can be processed thereafter.
Conditions for Exceptions & Eligible Refunds
While standard purchases are non-refundable once delivery has commenced, we value customer satisfaction and will issue refunds under the following specific legal and technical circumstances:
Non-Delivery due to Technical Malfunction: If a technical error within our server architecture prevents the automated system from dispatching the download link or file credentials to your email, and our technical support desk is unable to remedy the failure within 48 hours of a verified transaction, a full refund will be processed.
Duplicate Purchases: If a customer accidentally purchases the exact same digital package twice within a single transaction window due to network latency, the duplicate transaction will be fully refunded upon verification of the billing logs.
Digital Defects & Statutory Rights
In accordance with the UK Consumer Rights Act 2015 and equivalent European consumer legislation, if digital content is proven to be genuinely defective, corrupted, or structurally broken upon initial download, you possess a legal right to request a digital replacement. If the file remains unexecutable due to an intrinsic software defect after our support team attempts to supply an updated digital package, we will process a full cancellation and refund your purchase.
Note on System Compatibility: It remains the absolute responsibility of the user to ensure their desktop computer operating system meets the basic execution requirements outlined on our product specification pages prior to purchasing. Refunds will not be granted for configuration errors or hardware incompatibilities native to the player’s personal device.
Refund Processing Procedure
To request an eligible refund under Section 3 or 4, please contact our team via email at throwing@pebblearcadepro.com. To expedite your request, please include the following metadata:
- Full name used during the checkout process.
- The primary email address associated with the purchase.
- The official transaction ID or invoice number provided by Stripe.
Once approved, refunds will be processed automatically back to the original funding instrument (credit card or debit card) utilized during checkout through our payment gateway provider, Stripe. Please allow up to 5 to 10 business days for the refunded capital to be fully credited by your local banking network infrastructure.
- Legal Corporate Identity (Compliance Registry):
- Brand Name: pebblearcadepro
- Corporate Parent Entity: Tripledot Studios Limited
- Registered Address: The Lantern, 75 Hampstead Rd, London NW1 2PL, United Kingdom
- Corporate Telephone Contact: +44 7498 424539
- Direct Support Mailbox: throwing@pebblearcadepro.com